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Terms Of Service

Effective Date: 2025-03-07

Welcome to Hong Kong Wan Hei Limited! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. General Terms

1.1 Company Overview
Hong Kong Wan Hei Limited specializes in manufacturing unbranded, logo-free products, including accessories, apparel, headwear, and more. We provide high-quality, customizable products to businesses worldwide.

1.2 Eligibility
By using our services, you confirm that you:

  • Are at least 18 years old or have legal parental/guardian consent.
  • Have the legal authority to enter into a contract with us.

1.3 Changes to the Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and continued use of our services after updates constitutes acceptance of the revised Terms.

2. Orders & Payments

2.1 Order Acceptance

  • All orders placed through our website are subject to acceptance.
  • We reserve the right to cancel or refuse any order at our discretion, including cases of incorrect pricing, fraudulent activity, or supply limitations.

2.2 Pricing & Payment

  • Prices are listed in USD/GBP/EUR and may be subject to change without notice.
  • Accepted payment methods include credit/debit cards, PayPal, and bank transfers.
  • Orders will only be processed after full payment is received.

2.3 Taxes & Duties

  • Customers are responsible for any applicable taxes, customs duties, or import fees imposed by their country.
  • We are not responsible for any additional charges incurred during customs clearance.

3. Shipping & Delivery

For details, please refer to our Shipping & Returns Policy.

3.1 Processing & Delivery

  • Orders are processed within 1-3 business days and shipped via standard, expedited, or express shipping options.
  • Delivery times may vary based on location and shipping method.

3.2 Lost, Delayed, or Stolen Packages

  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
  • If your package is lost or stolen, please contact the shipping provider or our support team.

4. Returns & Refunds

For details, please refer to our Shipping & Returns Policy.

4.1 Eligibility for Returns

  • Returns must be requested within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.

4.2 Refunds & Exchanges

  • Refunds are processed within 5-7 business days after the return is received.
  • Certain items, such as customized or clearance products, are non-refundable.

5. Intellectual Property & Use of Content

5.1 Ownership of Content

  • All content on our website, including text, images, product descriptions, and designs, is the property of Hong Kong Wan Hei Limited and protected by intellectual property laws.
  • You may not copy, distribute, or use our content without prior written consent.

5.2 Third-Party Trademarks

  • We manufacture unbranded, logo-free products and do not infringe on any third-party trademarks.
  • If you customize or resell our products with branding, you are solely responsible for ensuring trademark compliance.

6. Limitation of Liability

6.1 Disclaimer of Warranties

  • We provide our products “as-is” and “as available” without any warranties, express or implied.
  • We do not guarantee that our products will meet your specific needs.

6.2 Liability Limitations

  • To the fullest extent permitted by law, Hong Kong Wan Hei Limited shall not be liable for any:
    • Indirect, incidental, or consequential damages.
    • Losses due to misuse, improper handling, or modification of our products.
  • Our total liability for any claim shall not exceed the amount paid for the purchased product.

7. User Responsibilities

7.1 Account Security

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify us immediately if you suspect unauthorized access to your account.

7.2 Prohibited Activities
By using our website or services, you agree not to:

  • Engage in fraudulent, illegal, or misleading activities.
  • Use our website to distribute spam, viruses, or malicious software.
  • Attempt to hack, disrupt, or manipulate our systems.

8. Governing Law & Dispute Resolution

8.1 Applicable Law
These Terms shall be governed by and interpreted under the laws of New York, United States‌, without regard to its conflict of law principles.

8.2 Dispute Resolution

  • In case of a dispute, we encourage you to contact us first to seek an amicable resolution.
  • If unresolved, disputes shall be settled through arbitration or mediation, as required by local regulations.

9. Contact Information

If you have any questions about these Terms, feel free to reach out:

Hong Kong Wan Hei Limited
Customer Support: ryannpeek64@hotmail.com