Privacy Policy

Effective Date: 2025-03-07

Hong Kong Wan Hei Limited ("we," "our," or "us") is committed to protecting the privacy and security of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our company, whether through our website, online services, or direct business transactions.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with us, we may collect personal information, including but not limited to:

Contact details (name, email address, phone number, mailing address)
Billing and payment information (credit card details, billing address)
Account credentials (username, password)
Business information (company name, job title, industry)
Order and transaction details (purchase history, shipping details)

1.2 Non-Personal Information

We may also collect non-personal information, such as:

Device and browser information (IP address, device type, operating system)
Website usage data (pages visited, time spent on the site, referral sources)
Cookies and tracking technologies (to enhance user experience and website functionality)

2. How We Use Your Information

We use the collected information for the following purposes:

To provide products and services – Process orders, manage accounts, and deliver goods.
To improve our business – Enhance production efficiency, develop new products, and optimize our supply chain.
To communicate with you – Respond to inquiries, send order confirmations, and provide customer support.
For marketing and promotions – Send updates, special offers, and promotional materials (with your consent).
To enhance website experience – Use analytics to improve site functionality and user experience.
For legal and security purposes – Prevent fraud, enforce our terms, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

With service providers – Third-party partners who assist with payment processing, shipping, IT support, and marketing.
With business partners – Distributors and resellers who help fulfill customer needs.
For legal compliance – When required by law, court order, or government request.
In business transfers – If we undergo a merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

We take data security seriously and implement reasonable measures to protect your personal information, including:

Encryption for payment transactions.
Secure servers and access controls.
Regular security assessments and updates.

However, no data transmission over the internet can be guaranteed 100% secure. We encourage you to take precautions when sharing sensitive information online.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access & Correction – Request access to or correction of your personal data.
Opt-Out of Marketing – Unsubscribe from marketing emails at any time.
Delete Your Data – Request deletion of your personal information (subject to legal and contractual obligations).
Restrict Processing – Limit how we use your data in certain circumstances.

To exercise these rights, please contact us at ryannpeek64@hotmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings. However, this may affect website functionality.

7. International Data Transfers

As we serve global markets, your information may be transferred and stored outside your country of residence. We take steps to ensure data protection complies with applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. Continued use of our services after updates signifies your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Hong Kong Wan Hei Limited
ROOM 2302, TUNG CHE COMMERCIAL CENTRE, NO. 246 DES VOEUX ROAD WEST, WAN CHAI, HONG KONG
Email: ryannpeek64@hotmail.com
Phone: 16514472285