Shipping & Returns

At Hong Kong Wan Hei Limited, we are committed to providing fast, reliable, and hassle-free shipping for our unbranded, logo-free products, including accessories, apparel, headwear, and more. We also strive to ensure a fair and transparent return process for our customers. Please read our Shipping & Returns Policy carefully to understand our terms and conditions.

1. Shipping Policy

1.1 Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Customized or bulk orders may require additional processing time, which will be communicated at the time of purchase.
• Once an order is shipped, you will receive a confirmation email with tracking details.

1.2 Shipping Methods & Delivery Time

We offer various shipping options based on destination and urgency:

Delivery times may vary based on location, customs clearance, and unforeseen delays.

1.3 Shipping Costs

• Shipping costs depend on the destination, package weight, and selected shipping method.
• Exact shipping charges will be calculated at checkout.
• Free shipping may be available for orders over $100.

1.4 International Shipping

• We ship to most countries worldwide. However, some regions may have restrictions.
• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
• Customs clearance may cause additional delays beyond our estimated delivery time.

1.5 Tracking & Order Status

• Once shipped, customers will receive a tracking number via email.
• You can track your order directly on our website or through the carrier’s tracking portal.
• If you do not receive tracking details within the expected timeframe, please contact our support team at ryannpeek64@hotmail.com.

2. Returns & Exchanges Policy

2.1 Eligibility for Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original packaging.
• Return requests must be made within 30 days from the delivery date.
• Certain items, such as customized or bulk orders, are non-returnable unless defective.

2.2 Return Process

1. Submit a Return Request
   • Contact our customer support at ryannpeek64@hotmail.com with your order number and reason for return.
2. Approval & Return Instructions
   • Once your return is approved, we will provide return shipping instructions.
3. Ship the Item
   • Return the item using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Refund
   • Upon receiving and inspecting the item, we will process the refund within 5-7 business days.

2.3 Refund Policy

• Refunds will be issued to the original payment method.
• Original shipping fees are non-refundable unless the return is due to an error on our part.
• If a refund is delayed beyond the expected processing time, please check with your bank or contact our support team.

2.4 Exchanges

• If you received a damaged or defective item, we will offer an exchange at no extra cost.
• For size or preference-based exchanges, customers are responsible for return and re-shipping costs.

2.5 Non-Returnable Items

• Customized or made-to-order products.
• Items that have been used, washed, or altered.
• Clearance or final sale items.

3. Additional Information

3.1 Lost or Stolen Packages

• We are not responsible for lost or stolen packages after the carrier confirms delivery.
• If you believe your package is missing, please contact the carrier or our support team for assistance.

3.2 Canceling or Modifying an Order

• Orders can be canceled or modified within 12 hours after placement.
• Once an order has been processed or shipped, cancellations or modifications are not possible.

3.3 Contact Us

For any shipping or return-related inquiries, feel free to reach out:

Hong Kong Wan Hei Limited
Customer Support: ryannpeek64@hotmail.com